Our Industry

There are 20 million single family residences (SFRs) in the United States, more than 19 million of which are owned by 15.5 million “very small investors,” individuals or families who own one or two units. For these rental property owners, there is little in the way of data or technology to help them understand the market rental rates for their property, find and market to the highest quality prospective tenants, and manage the ongoing maintenance of their rental units with minimal headache. Pain points like these are why more than a third of all SFR owners turn to property managers for help.

Full-service property management for SFRs is a hyper-local and highly fragmented business. And just like the owners, property managers have little in the way of data, tools, and automated processes to enable them to scale and work smartly. Further, there is a misalignment of incentives between traditional property managers and the owners they represent – managers can promise a high rental rate to win the business, but do so without consequence if they secure a lower rate. They pitch fast leasing timeframes but have no skin in the game when vacancies stretch from weeks to months. Missteps on both of these fronts come at a high cost; they often are the difference between a homeowner making or losing money on their rental property each year.


Our Company

Doorstead (DRE# 02089344) is here to address these pain points and more which have long been considered “unfixable” by property owners. Doorstead is a full-service, digitally-driven property management company that puts both the owner and tenant customers at the center of what they do. For owners, the company eliminates uncertainty by guaranteeing market rents and putting a cap on vacancy before they find a tenant. This upfront guarantee gives owners peace of mind while aligning incentives of the owner and manager. We invested early in building local data sets and machine learning models, leveraging tens of attributes for a given home to predict market-clearing rents that minimize vacancy while maximizing owner cash flow.
In less than 2 years of operations, we’ve booked 8-figure gross rents, indexed rental prices for over 10MM properties, and raised $17M+ from the investors who backed Redfin with participation from executives at Opendoor and Uber. We believe that without the smart, hard-working individuals that make up our winning team, we would not be where it is today. We have a once-in-a-lifetime opportunity to reimagine an entire industry and create the right way for today.
Property management is an industry bogged down by inefficient processes and misaligned incentives that create a poor service experience for owners (NPS 8). Today, technology is decoupled from operational processes, such as scheduling showings, back-and-forth communication, and managing repairs. Additionally, property managers overpromise on rental prices to get people to sign and have no consequence for slow tenant placement, while owners have months of vacancy and lost income. These inefficiencies lead property-management incumbents (NPS 8) to have a 43-day vacancy average, much of which is unnecessary. This leads to an $86 billion annual economic waste in the U.S. alone.


The Role

The Workforce Coordinator will focus on executing and improving cross-functional workforce projects in various capacities throughout Doorstead. As a Workforce Coordinator, you’ll participate in defining high-impact projects related to our gig workforce and be responsible for timely implementation of these projects in addition to communicating performance with applicable success metrics. You’ll be contributing to process improvements as we build towards a world-class scalable tech-focused property management system. The ideal candidate will have a strong tech ops background, a passion for real estate, strong organizational and project management skills, process-oriented thinking, and a desire to join a fast-paced, high-growth startup. Your responsibilities will expand as Doorstead grows exponentially. Fasten your seatbelt!


Responsibilities Include:

  • Implement processes, playbooks, and workflows in various capacities pertaining to property management and a gig workforce
  • Cross-functional & stakeholder management
  • Continuously improving the sourcing, utilization and performance of our workforce across our field operations nationwide
  • Help define & execute highest impact projects

Requirements:

  • Minimum of 1-3 years operations experience in the tech industry
  • Strong analytical skills & project execution
  • Growth-mindset and passion for continuously improving, highly coachable with ability to self-reflect, internalize, and apply feedback
  • Quick learner with ability to adapt and take initiative in a high-level in a fast-paced constantly changing environment
  • Impeccable organization, attention to detail, and ability to handle high volume and manage your own time
  • Ability to think critically about how our team can continually improve scalable processes
  • Positive attitude, delivers on commitments and enjoys working with a close-knit team
  • Strong desire to take ownership, build long-term relationships, and help us become a national brand
  • Customer obsession & communication skills

Pluses:

  • Previous Operations or Operations Coordination experience
  • Experience in prop-tech industry
  • Experience in curriculum development or training
  • Experience in recruiting